Privacy Policy

To provide and improve our services, we collect several types of information.

Account information

When you create an account, we may collect:

• Name
• Email address
• Password (encrypted where applicable)
• Profile photo (if provided)
• Authentication provider (Google, Apple, Email)
• Organization membership

Organization information

When creating or managing a workspace, we may collect:

• Organization name
• Industry
• Company logo
• Workspace settings
• Billing information
• Subscription plan

Knowledge you upload

AskSello allows organizations to upload their own knowledge, including:

• Documents, PDFs, Word files
• Excel spreadsheets and presentations
• Policies and procedures
• Product information and training materials
• Forms and other business knowledge

You retain ownership of all content you upload. We do not claim ownership of your organization's documents or intellectual property.

AI conversations

When users interact with AskSello, we collect:

• Questions submitted
• AI responses
• Conversation history
• Feedback (when provided)
• Saved answers
• Usage statistics

This information helps provide the service, improve AI responses, and monitor platform performance.

Usage information

We automatically collect certain technical information, including:

• Browser type, device information, operating system
• IP address and approximate location (based on IP)
• Session activity and login history
• Pages visited and feature usage
• Performance metrics and error logs

This helps us improve reliability, security, and performance.

We use your information to:

• Provide the AskSello platform
• Authenticate users and manage workspaces
• Process subscriptions
• Improve AI responses
• Deliver customer support
• Maintain security and detect abuse or fraud
• Monitor system health and improve product features
• Comply with legal obligations

AskSello uses artificial intelligence to answer questions based on your organization's knowledge. When a user submits a question:

1. AskSello searches the organization's knowledge base.
2. Relevant document excerpts may be processed by AI models to generate a response.
3. Responses are returned only to authorized users within that organization.

AI processing is intended solely to provide the requested service.

Your organization retains full ownership of:

• Uploaded documents
• Knowledge base content
• Policies and playbooks
• Training materials
• Conversation history
• Workspace data

AskSello does not acquire ownership of customer content. We process customer data only to provide and improve the services described in this policy.

Protecting customer information is one of our highest priorities.

We implement reasonable administrative, technical, and organizational safeguards designed to protect customer data, including:

• Encryption in transit (HTTPS/TLS)
• Secure authentication
• Role-based access controls
• Workspace isolation
• Secure cloud infrastructure
• Regular monitoring and audit logging
• Access restrictions

While we strive to protect all information, no method of transmission or storage is completely secure.

To operate AskSello, we rely on trusted third-party service providers.

These providers process information according to their own privacy policies.

AskSello uses cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve security
• Measure platform performance
• Analyze usage

You may control cookies through your browser settings, although some features may not function correctly if cookies are disabled.

We retain information only as long as necessary to:

• Provide the service
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

If an organization deletes its workspace, associated data will be deleted or anonymized in accordance with our retention practices, unless we are legally required to retain certain information.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Restrict certain processing
• Object to certain processing
• Withdraw consent where applicable

Requests may be submitted using the contact information below.

Your information may be processed and stored in countries other than your own. Where applicable, we take reasonable measures to ensure appropriate safeguards are in place for international data transfers.

AskSello is intended for business and organizational use. Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of AskSello after updates constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us.